Refund Policy

This refund policy applies to appointment bookings paid to Syntax Software House through Safepay.

Eligible refunds

• Duplicate charge or verified payment error.
• Appointment could not be delivered due to our team being unavailable.
• Unauthorized transaction reported within 7 days with supporting details.

Non-refundable cases

• Customer missed the scheduled meeting without notice.
• Consultation was completed for the booked duration.
• Request changed into work outside the selected appointment scope.

How to request

Email admin@syntaxsoftwarehouse.com or WhatsApp +92 300 0443777 with your name, payment reference, and reason. Approved refunds are processed through Safepay where applicable.